2009年6月3日 星期三

interview tips - ace quantitative interview question

Ace Quantitative Interview Questions

In quantitative interviews, the questions are designed to measure your brainpower. That's why the most important thing you can do during a quantitative interview -- beyond having great analytical skills -- is to think out loud.

Companies use quantitative interview questions to test the limits of your knowledge, as well as the techniques, applications and methods you use to attack and solve problems. These kinds of questions are most likely to turn up in interviews for positions requiring analytical skills in investment banking, business analysis and research, capital markets, marketing, and applications systems and technology.

Common quantitative questions include those designed to probe:

  • Your Logic and Deductive Reasoning Skills: How many gas stations are there in the United States?
  • Your Math Skills: How many times a day do a clock's hands overlap?
  • Your Knowledge in a Particular Field: What is the best valuation method to use when evaluating a technology company?

No matter how smart you are or how hard you studied in school, you shouldn't expect to know the answer to every analytical question put to you during an interview. "A good interviewer will find out where the knowledge of the candidate ends, and the candidate very often gets to a point where he or she has to say, 'I don't know,'" says E. Daniel Raz, principal of Analytic Recruiting in New York City, who has nearly three decades of experience placing candidates in quantitative jobs.

The best way to deal with analytical questions is to take your time, listen and then talk through your thought process, says David Schwartz, a financial services headhunter at D N Schwartz & Co. in New York City. "If you talk through your thought process and get the right answer, people will be happy," he says. "If you talk through the thought process and get the wrong answer, but it's the right process, the interviewer may still be happy with you. If you talk and yours is not an analytical thought process, people will think this is not the right career for you."

Approach with Caution

Before you begin to answer an analytical question, be sure you fully understand it. "You're always allowed to ask questions, to modify things or ask for an explanation," Raz says. "Just make sure you don't ask stupid questions."

Take time to think quietly to yourself and jot down notes. (Ask for a pencil and paper if you didn't bring them.) Once you know where you're going, give your answer in a cooperative, collaborative, friendly and conversational manner.

Whether the question has an exact answer or not, you should then begin to think out loud in a way that shows the building blocks you used to arrive at your answer.

What happens if you suddenly realize you've giving a wrong answer? "Stop and say, 'I was a little excited -- let me give you a second answer,' even if it comes to you three questions later when you're more relaxed," Raz says. "If you figure it out on the subway on your way home, send an email as soon as you get home saying, 'I'm really embarrassed to tell you, but…' or 'I thought about it all night and came up with this answer -- is it right?'"

If you don't know the answer, your goal should be to avoid looking foolish. Give an honest, logical explanation as to why you don't know the answer, Raz says. "If it's something that you've forgotten or should have known, but didn't, put it in perspective by saying 'I didn't do that, but I did this similar thing, which I'm very familiar with,' and then lead the conversation to an area of strength," he says.

Combine Analytical and Behavioral

If you have hot analytical skills, you'll want to display them, even when the questions you're asked are behavioral rather than quantitative, says Gillian Steele, managing director of DePaul University's Career Center.

"Most interviews these days use behavioral questions, and we prepare students for those by having examples and stories ready of various situations," she explains. Use these questions to highlight your analytical skills. "Describe the situation, the challenge, what you did and what was the result," Steele says.

In a Personable Way

Brilliance alone isn't going to land you most analytical jobs. Work is a social environment where personality and communication -- your body language, eye contact, how much you smile -- are extremely important, too.

Acting intelligent in a quantitative interview will overcome an inability to answer certain questions in some interviews, but not all. "If you have the right personality, the manager may say you're not 100 percent, but what a nice guy [you'd be] to work with," Raz says.

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Sample Resume for a Customer Service Manager

To be the successful job candidate in any field, it helps to have a comprehensive resume. View our sample resume for a customer service manager below and get a downloadable Word version of the resume template here.

You can also let an expert write your resume and cover letter with Monster's Resume Writing Service.

MARSHA G. LAWRENCE
P.O. Box 1212
Sometown, MA 55555
Home: 555-555-5555
Cell: 555-444-4444
marsha@somedomain.com


  • Dedicated customer service manager with 15 years of experience in "big box" retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
  • Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.


AREAS OF EXPERTISE
  • Customer Service Management
  • Complaint Handling & Resolution
  • Retail Operations Management
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Order Fulfillment

PROFESSIONAL EXPERIENCE

ABC SUPERSTORE -- Sometown, MA, 10/00 to Present
Customer Service Manager, 9/05 to present
Customer Service Representative, 10/00 to 9/05

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.

Selected Contributions:
  • Won "Service Excellence Award" for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2007.
  • Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
  • Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Served on special taskforce charged with turning around under-performing stores. Trained CSRs and managers in five struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Exemplified the second-to-none customer service delivery for which ABC Superstore is nationally renowned in all interactions with customers.
DEF COMPANY -- Sometown, MA, 7/93 to 8/00
Deli Manager, 1/98 to 8/00
Previous Positions: Counter Clerk, Cashier, Deli Associate, 7/93 to 1/98

Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

Selected Contributions:
  • Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.


EDUCATION AND TRAINING

ABC COMMUNITY COLLEGE, Sometown, MA, 9/93 to 5/97
Earned 28 credits; concentration in business studies

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety (ServSafe).

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Sample Resume for a Marketing Communications Manager

To be the successful job candidate in any field, it helps to have a comprehensive resume. View our sample resume for a marketing communications manager below and get a downloadable Word version of the resume template here.

You can also let an expert write your resume and cover letter with Monster's Resume Writing Service.

ANDREW EVANS
15 Cornwall Ave.
Sometown, NY 55555
555-555-5555
aevans@somedomain.net


Marketing Communications Manager
  • Nationally award-winning marcom professional with 13 years of experience leading corporate marketing and internal communications for multimillion-dollar companies across diverse industries.
  • Respected leader of creative teams, multimedia divisions and corporate communications departments. Conceptualize and orchestrate marketing campaigns that effectively reinforce and build brand images.
  • Expert in the technical, conceptual and content development of sales-driving collateral. Proven ability to drive record-high marketing campaign response rates and execute successful product launches.


SKILLS
  • Marketing Strategies & Campaigns
  • Corporate Communications
  • Creative Team Leadership
  • Product Positioning & Branding
  • Web & Print Content Development
  • Focus Group & Market Research
  • Development of Training Materials
  • Sales Collateral & Support
  • Public & Media Relations
  • New Product Launch

RECENT AWARDS

  • Award of Excellence for Outstanding Advertising (ABC Co. "Road Warrior" campaign), 2008
  • Gold Award for Outstanding Advertising (ABC Co. "Open Road" direct mail campaign), 2008
  • Award of Excellence for Outstanding Advertising (ABC Co. "Automotive Drive" campaign), 2006
  • Action Award for Outstanding Advertising (ABC Co. "Hit the High Road" campaign), 2005


PROFESSIONAL EXPERIENCE

ABC COMPANY, Sometown, NY -- Multimillion-dollar company selling automotive supplies and parts
Marketing Communications Manager, 5/2003 to present

Manage corporate marketing and communications functions, overseeing a $2.3M budget and 8-member team. Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and tradeshow marketing.

Selected Accomplishments:
  • Developed and launched integrated, multi-channel print, catalog, web and direct marketing campaigns that propelled sales from $3.2M (2003) to a projected $9.5M by 2008 year-end.
  • Led market launch of 21 new products. Identified opportunities, researched new product possibilities, collaborated with engineering team and created campaigns generating $2.6M in annual sales.
  • Created Web portal to transform previously archaic intranet into a dynamic website improving communication flow and adding an effective sales tool for field reps.
  • Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and helped them sell more effectively.
  • Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
  • Produced media kit that demonstrated key marketing analytics and demographics for use in sales presentations. Efforts were credited as instrumental in closing numerous high-level deals.
  • Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% underbudget (without compromising business growth goals).
DEF COMPANY, Sometown, NY -- Full-service advertising, marketing and PR agency
Marketing Supervisor, 2/2000 to 5/2003

Developed marketing programs for a variety of business-to-business clients. Used an integrated approach to create balanced programs for clients to build their respective brands and businesses.

Selected Accomplishments:
  • Expanded client base by 78% in three years by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.
  • Closed new accounts as a member of business-development team, including a $1.5M win with Action Company and a $1.2M win with JFK Corp.
  • Earned commendations from client executives for communication deliverables that targeted desired audiences and articulated the value of products and services.
GHI COMPANY, Sometown, NY -- Leading advertising, direct marketing and communications agency
Creative Director, 1/1998 to 2/2000
Manager, Creative Services, 8/1996 to 1/1998
Copywriter, 6/1995 to 8/1996

Advanced through a series of promotions, culminating in oversight of group copy division and 6-member creative team. Created concept and copy for journal ads, direct mail campaigns and sales collateral for diverse clients and projects.

Selected Accomplishments:
  • Served as primary copywriter on advertising campaigns for multimillion-dollar accounts and successful product launches.
  • Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and helped close major accounts ($500K to $1M+ initial contracts).
  • Generated campaign response-rates of between 6% and 8% (up to 4 times the industry average).


TECHNOLOGY

  • Software: QuarkXPress, Photoshop, ImageReady, MS Project, Crystal Reports, MS Office (Word, Access, Excel, PowerPoint)
  • Web/Multimedia: ColdFusion, Flash, Dreamweaver, Fireworks, EMC Documentum, Visual SourceSafe, search optimization, Web server administration, content management systems


EDUCATION

ABC UNIVERSITY, Sometown, NY
Bachelor of Science, 5/1995
  • Major: Communications
  • Minor: English
  • Graduated with high honors
Portfolio on Request | Available for Relocation

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Sample Resume for a Customer Service Representative


To be the successful job candidate in any field, it helps to have a comprehensive resume. View our sample resume for a customer service representantive below and get a downloadable Word version of the resume template here.

You can also let an expert write your resume and cover letter with Monster's Resume Writing Service.



MARIE CLARK
185 Maple St.
Sometown, CT 55555
Home: (860) 555-5555
mclark@somedomain.com


CUSTOMER SERVICE REP / 8 YEARS' EXPERIENCE IN CALL CENTER SETTINGS

Polished, professional customer service rep offering:
  • Eight years of experience providing customer support in busy call center environments for public utility and insurance industry employers.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.


EXPERIENCE

Customer Service Representative
5/2005-Present, ABC Utility Company, Hartford, CT

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:
  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Customer Service Agent
2/2001-5/2005, DEF Insurance Company, Hartford, CT

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.

Key Accomplishments:
  • Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability.
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.


EDUCATION

4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CT

Completed five 4-hour modules of customer service training. Topics included how to:
  • Greet transfer and hold calls
  • Build rapport, listen, clarify and manage conversational flow
  • Manage upset customers, conflicts and challenging situations
  • Deliver outstanding service, exceed expectations and build long-term loyalty
  • Work in teams and in a self-directed environment
9/1996-6/2000, XYZ High School, Hartford, CT


SKILLS

Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/8 years
Call Center Service Operations Expert Currently used/8 years
Complaint Handling/Dispute Resolution Expert Currently used/8 years
Sales Lead Generation Expert Currently used/8 years
Data Entry/Records Management Expert Currently used/8 years
Multiline Phone Use Expert Currently used/8 years
MS Word, Excel and Access Intermediate Currently used/6 years


ADDITIONAL INFORMATION

  • Willing to relocate
  • Willing to travel up to 25% of the time

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Sample Resume for a Temporary Admin Assistant


To be the successful job candidate in any field, it helps to have a comprehensive resume. Below, view our sample resume for an administrative assistant who's worked temporary assignments, and get a downloadable Word version of the resume template here.

You can also let an expert write your resume and cover letter with Monster's Resume Writing Service.



AMY SMITH
11 Main St.
Sometown, TX 55555
Home: (214) 555-5555
asmith@somedomain.com


EXPERIENCED ADMINISTRATIVE ASSISTANT (MS OFFICE EXPERT)

  • Service-focused, technically skilled and hardworking office support professional with four years of experience as an administrative assistant, office manager and receptionist.
  • Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook); demonstrated ability to learn new computer programs quickly.
  • Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations.
  • Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.


EXPERIENCE

Temporary Agency Assignments
9/2006-5/2009, Administrative Assistant / Receptionist / Office Manager (Plano, Dallas, Allen TX)
ACE Temporary Services (2009-Present); Wyeth Temporary Agency (2008-2009); SupportTemps (2006-2008)

Achieved status as an in-demand temp worker for employment agencies throughout the Dallas area. Served in administrative support roles for corporate clients in diverse industries, including IT, education, manufacturing, real estate and healthcare. Managed front-desk reception, database administration, spreadsheet creation, meeting scheduling and expense/PO tracking.

Key Accomplishments:
  • Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
  • Handled a range of administrative support and office management functions for clients including Collin County Community College, Frito-Lay, Sisters of Mercy Hospital and Century 21 Real Estate.
  • Developed PowerPoint presentations, new tracking systems and reports that were praised for their quality, comprehensiveness and timeliness.
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
  • Achieved superior marks on client evaluations and repeatedly offered full-time positions at the culmination of temporary contracts.
Receptionist
1/2005-6/2006, Frisco Hair & Spa (Frisco, TX)

Answered phones, scheduled appointments, greeted customers and processed payments for services within busy, upscale hair salon and spa.

Key Accomplishments:
  • Earned consistent commendations for furthering salon's desired image of elegance and second-to-none service.
  • Ensured the optimum comfort of all guests in reception area and accommodated special requests.
  • Tied for first place in add-on sales of hair and spa products for several consecutive months.
  • Thrived within busy environment, requiring the ability to multitask and maintain organized computer and hard-copy files.


EDUCATION

8/2006-5/2008, Collin County Community College, Frisco, TX
  • Associate's degree
  • Major in business, minor in computer technology

SKILLS

Skill Name Skill Level Last Used/Experience
MS Office Suite Expert Currently used/5 years
MS Project Intermediate 1 year ago/1 year
Database Administration Expert Currently used/5 years
Spreadsheets Expert Currently used/5 years
Filing & Records Management Expert Currently used/4 years
Front-Desk & Phone Reception Expert Currently used/4 years
Customer Service Expert Currently used/4 years
Payroll Intermediate 1 year ago/2 years
Office Management Intermediate 1 year ago/1 year
General Bookkeeping Intermediate 2 years ago/1 year
Executive-Level Reports Expert Currently used/4 years
Calendaring/Scheduling/Meeting Planning Expert Currently used/4 years
Administrative & Executive Support Expert Currently used/4 years
Word Processing/Typing (75 WPM) Expert Currently used/4 years


ADDITIONAL INFORMATION

Available for permanent or temporary contract work.

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Sample Resume for a Manufacturing Sales Rep


To be the successful job candidate in any field, it helps to have a comprehensive resume. View our sample resume for a manufacturing sales rep below and get a downloadable Word version of the resume template here.

You can also let an expert write your resume and cover letter with Monster's Resume Writing Service.



WESLEY WYTHE
252 Main St.
Sometown, NJ 55555
Home: (201) 555-5555
wwythe@somedomain.com


MANUFACTURING SALES REP -- MULTIMILLION-DOLLAR REVENUE

  • Top-ranked sales professional with a six-year record of success within the manufacturing industry.
  • Strong business development skills proved through #1 ranking among 14 first-year employees, membership in Million-Dollar Club and delivery of $5.22 million in revenues in 2008.
  • Adept at building a strong bond with each prospect and customer -- from lead generation to close and beyond -- through consultative, solution-based approach.


EXPERIENCE

Account Manager
5/2007-Present, ABC Company (plastics manufacturer), Jersey City, NJ

Charged with developing and executing sales strategies throughout Tri-State area (NY, NJ and PA). Manage approximately 700 accounts and grow customer base through networking, referrals, cold calling and sales presentations. Accountable for meeting sales quota and maintaining optimal client satisfaction.

Selected Contributions:
  • Grew base from $1.56 million to $5.22 million in 19 months, increasing accounts from 220 to 700. Consistently met or exceeded monthly quotas by as much as 192%.
  • Gained membership in Million-Dollar Club by producing more than $1 million in sales (2007, 2008).
  • Prompted large government client to switch from a competitor's product, resulting in a $178K sale and unseating of a prevailing competitor in the field.
  • Achieved a 90% conversion-rate average on appointment sales (one of the highest companywide).
  • Became known as a focused "hunter" of new business, leveraging excellent listening skills and talent for articulating the value-add of represented products and services.
  • Earned "Rookie of the Year" award for top sales results in 2007.
Sales Representative
4/2003-5/2007, DEF Company (printed circuit board manufacturer), Brooklyn, NY

Recruited to rebuild New York territory, with responsibility for maximizing revenues through aggressive networking, cold calling and consultative sales. Fostered strong customer relationships throughout territory; produced weekly reports documenting sales activities; and kept abreast of trends, competitive products and industry developments.

Selected Contributions:
  • Awarded "Sales Representative of the Year" for delivering $1.2 million in revenue and achieving 123% of plan within first year of hire.
  • Continued to exceed sales objectives, outperforming quota by an average of 20% throughout four-year tenure.
  • Conducted regional seminars for new product, which increased company growth by 12% despite a sluggish economy.
  • Created sales campaigns that catapulted market-share gains from 1% to 14% to dominate specialized markets within the industry.
  • Transformed minimally producing territory into one of the company's most lucrative revenue generators. Built trust, salvaged damaged relationships and won back product loyalty.


EDUCATION

9/2001-6/2005, ABC College, Brooklyn, NY
  • Bachelor of Science degree in business management; minor in communications
  • Completed degree while working full-time
Professional Development Courses:
  • Sales Optimization Training, New York, NY
  • Zig Ziglar Sales Achievement Program, Jersey City, NJ

SKILLS

Skill Name Skill Level Last Used/Experience
Consultative Sales / Solution Selling Expert Currently used/6 years
Key Account Management Expert Currently used/6 years
Channel Development & Growth Expert Currently used/6 years
B2B and B2G Sales Expert Currently used/6 years
Client Relations / Customer Care Expert Currently used/6 years
Sales Tracking & Forecasting Expert Currently used/6 years
PowerPoint Presentations Expert Currently used/6 years
MS Office (Word, Excel, PowerPoint, Access) Expert Currently used/8 years
Lead Generation / Pipeline Development Expert Currently used/6 years
MS Project and ACT! Intermediate Currently used/6 years


ADDITIONAL INFORMATION

Entrepreneurial business development professional with a passion for sales and service excellence. Consistently recognized for superior performance and contributions to company profitability. Here's what others have to say:

"Wesley is a top sales professional with the drive, ambition and ability to continually succeed. He has achieved outstanding sales results well in excess of 100% of quota on a consistent basis. He has top-notch sales skills and his desire to learn and grow has placed him among the company's best." -- Joanna Dunn, Supervisor, ABC Company

"Wesley's professionalism is the main reason we chose ABC Company's product line. He answered all of our questions, followed through when he said he would and customized products that met our unique needs. Kudos to Wesley and your team!" -- Philip Strong, CEO, XYZ Company

"We will greatly miss Wesley on our sales team. He has proven to be a dynamic sales leader who will not stop until the sale is made. His next employer will be very lucky indeed." -- Alison Yu, VP Sales, DEF Company